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AI exposure Office and administrative support

Will AI replace correspondence clerks?

Correspondence Clerks. US occupation 43-4021.

27.9%

of the time correspondence clerks spend on their work goes on tasks where AI is already being used to do that work.of correspondence clerks' working hours go on tasks AI has already started taking off their plate.

Ranked 77 of 756 US occupations. More exposed than 89% of them.Further along than 89% of them.

Average US job 7.7%

Well above the typical job.Ahead of most of the workforce.

What AI already does for correspondence clerksWhat correspondence clerks no longer do alone

O*NET lists 17 tasks for correspondence clerks. AI use at work shows up in 4 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.

  1. Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.Core task mostly automated 1.00
  2. Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.Core task mostly automated 0.99
  3. Complete form letters in response to requests or problems identified by correspondence. automated and assisted 0.84
  4. Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.Core task automated and assisted 0.75

What it does not touch, yetWhat still needs a human

13 of the 17 tasks show no AI use at work in the data.

  • Compile data from records to prepare periodic reports.Core task
  • Maintain files and control records to show correspondence activities.Core task
  • Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.Core task
  • Route correspondence to other departments for reply.Core task
  • Compile data pertinent to manufacture of special products for customers.
  • Compute costs of records furnished to requesters, and write letters to obtain payment.
Show the other 7
  • Confer with company personnel regarding feasibility of complying with writers' requests.
  • Ensure that money collected is properly recorded and secured.
  • Prepare records for shipment by certified mail.
  • Present clear and concise explanations of governing rules and regulations.
  • Process orders for goods requested in correspondence.
  • Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
  • Type acknowledgment letters to persons sending correspondence.

How that compares

Among the 50 office and administrative support occupations, correspondence clerks rank 14. The group averages 19.1%, and its most exposed job is Customer Service Representatives at 70.1%. The average US occupation sits at 7.7%.

All 756 occupations, ranked

Just above in the ranking

  1. 74Computer Network Support Specialists 28.7%
  2. 75Telemarketers 28.5%
  3. 76Real Estate Sales Agents 28.3%

Just below

  1. 79Computer Systems Analysts 27.6%
  2. 80Physicists 27.3%
  3. 81Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products 27.1%

What this does and does not mean

Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.

A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.

Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.