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AI exposure Office and administrative support

Will AI replace human resources assistants?

Human Resources Assistants, Except Payroll and Timekeeping. US occupation 43-4161.

40.5%

of the time human resources assistants spend on their work goes on tasks where AI is already being used to do that work.of human resources assistants' working hours go on tasks AI has already started taking off their plate.

Ranked 33 of 756 US occupations. More exposed than 95% of them.Further along than 95% of them.

Average US job 7.7%

One of the most exposed jobs in the country.Front of the queue for an AI assistant.

What AI already does for human resources assistantsWhat human resources assistants no longer do alone

O*NET lists 19 tasks for human resources assistants. AI use at work shows up in 7 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.

  1. Process and review employment applications to evaluate qualifications or eligibility of applicants. mostly automated 0.95
  2. Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.Core task mostly automated 0.90
  3. Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.Core task automated and assisted 0.83
  4. Arrange for advertising or posting of job vacancies and notify eligible workers of position availability. automated and assisted 0.80
  5. Explain company personnel policies, benefits, and procedures to employees or job applicants.Core task automated and assisted 0.80
  6. Inform job applicants of their acceptance or rejection of employment. automated and assisted 0.79
  7. Compile and prepare reports and documents pertaining to personnel activities.Core task automated and assisted 0.78

What it does not touch, yetWhat still needs a human

12 of the 19 tasks show no AI use at work in the data.

  • Examine employee files to answer inquiries and provide information for personnel actions.Core task
  • Gather personnel records from other departments or employees.Core task
  • Prepare and set up for new employee orientations.Core task
  • Provide assistance in administering employee benefit programs and worker's compensation plans.Core task
  • Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.Core task
  • Search employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies.Core task
Show the other 6
  • Administer and score applicant and employee aptitude, personality, and interest assessment instruments.
  • Arrange for in-house and external training activities.
  • Interview job applicants to obtain and verify information used to screen and evaluate them.
  • Prepare badges, passes, and identification cards, and perform other security-related duties.
  • Request information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability.
  • Select applicants meeting specified job requirements and refer them to hiring personnel.

How that compares

Among the 50 office and administrative support occupations, human resources assistants rank 8. The group averages 19.1%, and its most exposed job is Customer Service Representatives at 70.1%. The average US occupation sits at 7.7%.

All 756 occupations, ranked

Just above in the ranking

  1. 30Mathematicians 42.4%
  2. 31Curators 41.2%
  3. 32Tutors 40.8%

Just below

  1. 35Human Resources Specialists 40.3%
  2. 36Financial Managers 39.1%
  3. 37Switchboard Operators, Including Answering Service 38.6%

What this does and does not mean

Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.

A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.

Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.