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AI exposure Office and administrative support

Will AI replace interviewers?

Interviewers, Except Eligibility and Loan. US occupation 43-4111.

38.5%

of the time interviewers spend on their work goes on tasks where AI is already being used to do that work.of interviewers' working hours go on tasks AI has already started taking off their plate.

Ranked 38 of 756 US occupations. More exposed than 94% of them.Further along than 94% of them.

Average US job 7.7%

One of the most exposed jobs in the country.Front of the queue for an AI assistant.

What AI already does for interviewersWhat interviewers no longer do alone

O*NET lists 16 tasks for interviewers. AI use at work shows up in 4 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.

  1. Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.Core task mostly automated 1.00
  2. Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator. mostly automated 1.00
  3. Compile, record, and code results or data from interview or survey, using computer or specified form.Core task mostly automated 0.99
  4. Identify and report problems in obtaining valid data.Core task mostly automated 0.95

What it does not touch, yetWhat still needs a human

12 of the 16 tasks show no AI use at work in the data.

  • Assist individuals in filling out applications or questionnaires.Core task
  • Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.Core task
  • Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.Core task
  • Meet with supervisor daily to submit completed assignments and discuss progress.Core task
  • Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.Core task
  • Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.Core task
Show the other 6
  • Prepare reports to provide answers in response to specific problems.Core task
  • Review data obtained from interview for completeness and accuracy.Core task
  • Supervise or train other staff members.Core task
  • Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  • Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
  • Locate and list addresses and households.

How that compares

Among the 50 office and administrative support occupations, interviewers rank 10. The group averages 19.1%, and its most exposed job is Customer Service Representatives at 70.1%. The average US occupation sits at 7.7%.

All 756 occupations, ranked

Just above in the ranking

  1. 36Financial Managers 39.1%
  2. 37Switchboard Operators, Including Answering Service 38.6%
  3. 38Astronomers 38.5%

Just below

  1. 40Sociologists 38.3%
  2. 41Training and Development Managers 37.8%
  3. 42Graphic Designers 36.7%

What this does and does not mean

Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.

A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.

Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.