AI exposure Office and administrative support
Will AI replace medical secretaries and administrative assistants?
Medical Secretaries and Administrative Assistants. US occupation 43-6013.
The reading
36.2%
of the time medical secretaries and administrative assistants spend on their work goes on tasks where AI is already being used to do that work.of medical secretaries and administrative assistants' working hours go on tasks AI has already started taking off their plate.
Ranked 43 of 756 US occupations. More exposed than 94% of them.Further along than 94% of them.
Per cent of working time Square-law scale
Average US job 7.7%
One of the most exposed jobs in the country.Front of the queue for an AI assistant.
What AI already does for medical secretaries and administrative assistantsWhat medical secretaries and administrative assistants no longer do alone
O*NET lists 15 tasks for medical secretaries and administrative assistants. AI use at work shows up in 4 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.
- Answer telephones and direct calls to appropriate staff.Core task mostly automated 1.00
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.Core task mostly automated 1.00
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer. mostly automated 0.90
- Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings. automated and assisted 0.70
What it does not touch, yetWhat still needs a human
11 of the 15 tasks show no AI use at work in the data.
- Complete insurance or other claim forms.Core task
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.Core task
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.Core task
- Maintain medical records, technical library, or correspondence files.Core task
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.Core task
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.Core task
Show the other 5
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.Core task
- Receive and route messages or documents, such as laboratory results, to appropriate staff.Core task
- Transmit correspondence or medical records by mail, e-mail, or fax.Core task
- Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
How that compares
Among the 50 office and administrative support occupations, medical secretaries and administrative assistants rank 11. The group averages 19.1%, and its most exposed job is Customer Service Representatives at 70.1%. The average US occupation sits at 7.7%.
Just above in the ranking
- 41Training and Development Managers 37.8%
- 42Graphic Designers 36.7%
- 43English Language and Literature Teachers, Postsecondary 36.2%
Just below
What this does and does not mean
Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.
A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.
Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.