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AI exposure Office and administrative support

Will AI replace postal service mail carriers?

Postal Service Mail Carriers. US occupation 43-5052.

0.0%

of the time postal service mail carriers spend on their work goes on tasks where AI is already being used to do that work.of postal service mail carriers' working hours go on tasks AI has already started taking off their plate.

Ranked 346 of 756 US occupations. No AI use seen in the work yet, along with 410 other occupations.No handover started yet, along with 410 other occupations.

Average US job 7.7%

Among the least exposed jobs there are.Still waiting for liberation.

What AI already does for postal service mail carriersWhat postal service mail carriers no longer do alone

O*NET lists 21 tasks for postal service mail carriers. None of them shows meaningful AI use at work yet.

What it does not touch, yetWhat still needs a human

21 of the 21 tasks show no AI use at work in the data.

  • Answer customers' questions about postal services and regulations.Core task
  • Bundle mail in preparation for delivery or transportation to relay boxes.Core task
  • Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.Core task
  • Hold mail for customers who are away from delivery locations.Core task
  • Leave notices telling patrons where to collect mail that could not be delivered.Core task
  • Maintain accurate records of deliveries.Core task
Show the other 15
  • Meet schedules for the collection and return of mail.Core task
  • Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.Core task
  • Provide customers with change of address cards and other forms.Core task
  • Record address changes and redirect mail for those addresses.Core task
  • Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.Core task
  • Return incorrectly addressed mail to senders.Core task
  • Return to the post office with mail collected from homes, businesses, and public mailboxes.Core task
  • Scan labels on letters or parcels to confirm receipt.Core task
  • Sign for cash-on-delivery and registered mail before leaving the post office.Core task
  • Sort mail for delivery, arranging it in delivery sequence.Core task
  • Turn in money and receipts collected along mail routes.Core task
  • Complete forms that notify publishers of address changes.
  • Register, certify, and insure parcels and letters.
  • Sell stamps and money orders.
  • Travel to post offices to pick up the mail for routes or pick up mail from postal relay boxes.

How that compares

Among the 50 office and administrative support occupations, postal service mail carriers rank 46. The group averages 19.1%, and its most exposed job is Customer Service Representatives at 70.1%. The average US occupation sits at 7.7%.

All 756 occupations, ranked

Level with 0.0%

  1. 346Podiatrists 0.0%
  2. 346Political Science Teachers, Postsecondary 0.0%
  3. 346Postal Service Clerks 0.0%

What this does and does not mean

Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.

A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.

Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.