AI exposure Office and administrative support
Will AI replace public safety telecommunicators?
Public Safety Telecommunicators. US occupation 43-5031.
The reading
4.7%
of the time public safety telecommunicators spend on their work goes on tasks where AI is already being used to do that work.of public safety telecommunicators' working hours go on tasks AI has already started taking off their plate.
Ranked 258 of 756 US occupations. More exposed than 65% of them.Further along than 65% of them.
Per cent of working time Square-law scale
Average US job 7.7%
Around the middle of the pack.Keeping pace with the average job.
What AI already does for public safety telecommunicatorsWhat public safety telecommunicators no longer do alone
O*NET lists 18 tasks for public safety telecommunicators. AI use at work shows up in 1 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.
- Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.Core task mostly automated 1.00
What it does not touch, yetWhat still needs a human
17 of the 18 tasks show no AI use at work in the data.
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.Core task
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.Core task
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.Core task
- Learn material and pass required tests for certification.Core task
- Maintain access to, and security of, highly sensitive materials.Core task
- Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.Core task
Show the other 11
- Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.Core task
- Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.Core task
- Provide emergency medical instructions to callers.Core task
- Question callers to determine their locations and the nature of their problems to determine type of response needed.Core task
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.Core task
- Record details of calls, dispatches, and messages.Core task
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.Core task
- Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.Core task
- Test and adjust communication and alarm systems, and report malfunctions to maintenance units.Core task
- Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.
- Operate and maintain mobile dispatch vehicles and equipment.
How that compares
Among the 50 office and administrative support occupations, public safety telecommunicators rank 36. The group averages 19.1%, and its most exposed job is Customer Service Representatives at 70.1%. The average US occupation sits at 7.7%.
Just above in the ranking
- 255Construction and Building Inspectors 4.8%
- 255Medical Assistants 4.8%
- 258Fundraisers 4.7%
Just below
What this does and does not mean
Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.
A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.
Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.