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AI exposure Office and administrative support

Will AI replace receptionists and information clerks?

Receptionists and Information Clerks. US occupation 43-4171.

43.4%

of the time receptionists and information clerks spend on their work goes on tasks where AI is already being used to do that work.of receptionists and information clerks' working hours go on tasks AI has already started taking off their plate.

Ranked 25 of 756 US occupations. More exposed than 96% of them.Further along than 96% of them.

Average US job 7.7%

One of the most exposed jobs in the country.Front of the queue for an AI assistant.

What AI already does for receptionists and information clerksWhat receptionists and information clerks no longer do alone

O*NET lists 18 tasks for receptionists and information clerks. AI use at work shows up in 5 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.

  1. Hear and resolve complaints from customers or the public.Core task mostly automated 1.00
  2. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Core task mostly automated 1.00
  3. Schedule appointments and maintain and update appointment calendars.Core task mostly automated 1.00
  4. Analyze data to determine answers to questions from customers or members of the public. mostly automated 1.00
  5. Process and prepare memos, correspondence, travel vouchers, or other documents. automated and assisted 0.77

What it does not touch, yetWhat still needs a human

13 of the 18 tasks show no AI use at work in the data.

  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Core task
  • File and maintain records.Core task
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Core task
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.Core task
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.Core task
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.Core task
Show the other 7
  • Receive payment and record receipts for services.Core task
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.Core task
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • Keep a current record of staff members' whereabouts and availability.
  • Schedule space or equipment for special programs and prepare lists of participants.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.

How that compares

Among the 50 office and administrative support occupations, receptionists and information clerks rank 7. The group averages 19.1%, and its most exposed job is Customer Service Representatives at 70.1%. The average US occupation sits at 7.7%.

All 756 occupations, ranked

Just above in the ranking

  1. 22Office Clerks, General 45.0%
  2. 23Securities, Commodities, and Financial Services Sales Agents 44.1%
  3. 24Social Science Research Assistants 43.9%

Just below

  1. 26Survey Researchers 43.2%
  2. 27Mathematical Science Teachers, Postsecondary 43.1%
  3. 28Interpreters and Translators 43.0%

What this does and does not mean

Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.

A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.

Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.