AI exposure Office and administrative support
Will AI replace tellers?
Tellers. US occupation 43-3071.
The reading
2.3%
of the time tellers spend on their work goes on tasks where AI is already being used to do that work.of tellers' working hours go on tasks AI has already started taking off their plate.
Ranked 313 of 756 US occupations. More exposed than 58% of them.Further along than 58% of them.
Per cent of working time Square-law scale
Average US job 7.7%
Around the middle of the pack.Keeping pace with the average job.
What AI already does for tellersWhat tellers no longer do alone
O*NET lists 28 tasks for tellers. AI use at work shows up in 1 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.
- Perform clerical tasks, such as typing, filing, and microfilm photography. automated and assisted 0.72
What it does not touch, yetWhat still needs a human
27 of the 28 tasks show no AI use at work in the data.
- Answer telephones and assist customers with their questions.Core task
- Arrange monies received in cash boxes and coin dispensers according to denomination.Core task
- Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.Core task
- Carry out special services for customers, such as ordering bank cards and checks.Core task
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.Core task
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.Core task
Show the other 21
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.Core task
- Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.Core task
- Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.Core task
- Identify transaction mistakes when debits and credits do not balance.Core task
- Monitor bank vaults to ensure cash balances are correct.Core task
- Order a supply of cash to meet daily needs.Core task
- Prepare and verify cashier's checks.Core task
- Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.Core task
- Receive and count daily inventories of cash, drafts, and travelers' checks.Core task
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.Core task
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.Core task
- Resolve problems or discrepancies concerning customers' accounts.Core task
- Sort and file deposit slips and checks.Core task
- Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
- Compute financial fees, interest, and service charges.
- Count, verify, and post armored car deposits.
- Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
- Issue checks to bond owners in settlement of transactions.
- Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
- Process and maintain records of customer loans.
- Quote unit exchange rates, following daily international rate sheets or computer displays.
How that compares
Among the 50 office and administrative support occupations, tellers rank 39. The group averages 19.1%, and its most exposed job is Customer Service Representatives at 70.1%. The average US occupation sits at 7.7%.
Just above in the ranking
- 310Industrial Machinery Mechanics 2.4%
- 310Office Machine Operators, Except Computer 2.4%
- 313Environmental Science Teachers, Postsecondary 2.3%
Just below
What this does and does not mean
Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.
A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.
Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.