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AI exposure Personal care and service

Will AI replace ushers?

Ushers, Lobby Attendants, and Ticket Takers. US occupation 39-3031.

0.0%

of the time ushers spend on their work goes on tasks where AI is already being used to do that work.of ushers' working hours go on tasks AI has already started taking off their plate.

Ranked 346 of 756 US occupations. No AI use seen in the work yet, along with 410 other occupations.No handover started yet, along with 410 other occupations.

Average US job 7.7%

Among the least exposed jobs there are.Still waiting for liberation.

What AI already does for ushersWhat ushers no longer do alone

O*NET lists 23 tasks for ushers. None of them shows meaningful AI use at work yet.

What it does not touch, yetWhat still needs a human

23 of the 23 tasks show no AI use at work in the data.

  • Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.Core task
  • Clean facilities.Core task
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.Core task
  • Greet patrons attending entertainment events.Core task
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.Core task
  • Maintain order and ensure adherence to safety rules.Core task
Show the other 17
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.Core task
  • Refuse admittance to undesirable persons or persons without tickets or passes.Core task
  • Search for lost articles or for parents of lost children.Core task
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.Core task
  • Settle seating disputes or help solve other customer concerns.Core task
  • Assist patrons in finding seats, lighting the way with flashlights, if necessary.
  • Count and record number of tickets collected.
  • Distribute programs to patrons.
  • Give door checks to patrons who are temporarily leaving establishments.
  • Lead tours and answer visitors' questions about the exhibits.
  • Manage informational kiosks or displays of event signs or posters.
  • Manage inventory or sale of artist merchandise.
  • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
  • Page individuals wanted at the box office.
  • Schedule or manage staff, such as volunteer usher corps.
  • Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
  • Work with others to change advertising displays.

How that compares

Among the 27 personal care and service occupations, ushers rank 27. The group averages 1.9%, and its most exposed job is Concierges at 18.8%. The average US occupation sits at 7.7%.

All 756 occupations, ranked

Level with 0.0%

  1. 346Tree Trimmers and Pruners 0.0%
  2. 346Umpires, Referees, and Other Sports Officials 0.0%
  3. 346Upholsterers 0.0%

What this does and does not mean

Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.

A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.

Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.