AI exposure Office and administrative support
Will AI replace bill and account collectors?
Bill and Account Collectors. US occupation 43-3011.
The reading
29.9%
of the time bill and account collectors spend on their work goes on tasks where AI is already being used to do that work.of bill and account collectors' working hours go on tasks AI has already started taking off their plate.
Ranked 68 of 756 US occupations. More exposed than 91% of them.Further along than 91% of them.
Per cent of working time Square-law scale
Average US job 7.7%
One of the most exposed jobs in the country.Front of the queue for an AI assistant.
What AI already does for bill and account collectorsWhat bill and account collectors no longer do alone
O*NET lists 15 tasks for bill and account collectors. AI use at work shows up in 3 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.
- Record information about financial status of customers and status of collection efforts.Core task mostly automated 0.95
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.Core task mostly automated 0.94
- Advise customers of necessary actions and strategies for debt repayment.Core task mostly automated 0.86
What it does not touch, yetWhat still needs a human
12 of the 15 tasks show no AI use at work in the data.
- Answer customer questions regarding problems with their accounts.Core task
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.Core task
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.Core task
- Locate and monitor overdue accounts, using computers and a variety of automated systems.Core task
- Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.Core task
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.Core task
Show the other 6
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.Core task
- Receive payments and post amounts paid to customer accounts.Core task
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.Core task
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.Core task
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
- Negotiate credit extensions when necessary.
How that compares
Among the 50 office and administrative support occupations, bill and account collectors rank 13. The group averages 19.1%, and its most exposed job is Customer Service Representatives at 70.1%. The average US occupation sits at 7.7%.
Just above in the ranking
- 65Administrative Law Judges, Adjudicators, and Hearing Officers 30.5%
- 65Health Specialties Teachers, Postsecondary 30.5%
- 67Instructional Coordinators 30.4%
Just below
What this does and does not mean
Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.
A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.
Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.