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AI exposure Office and administrative support

Will AI replace billing and posting clerks?

Billing and Posting Clerks. US occupation 43-3021.

19.2%

of the time billing and posting clerks spend on their work goes on tasks where AI is already being used to do that work.of billing and posting clerks' working hours go on tasks AI has already started taking off their plate.

Ranked 123 of 756 US occupations. More exposed than 83% of them.Further along than 83% of them.

Average US job 7.7%

Well above the typical job.Ahead of most of the workforce.

What AI already does for billing and posting clerksWhat billing and posting clerks no longer do alone

O*NET lists 26 tasks for billing and posting clerks. AI use at work shows up in 6 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.

  1. Contact customers to obtain or relay account information.Core task mostly automated 1.00
  2. Keep records of invoices and support documents.Core task mostly automated 1.00
  3. Verify accuracy of billing data and revise any errors.Core task mostly automated 0.95
  4. Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.Core task mostly automated 0.90
  5. Resolve discrepancies in accounting records. mostly automated 0.86
  6. Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment.Core task automated and assisted 0.72

What it does not touch, yetWhat still needs a human

20 of the 26 tasks show no AI use at work in the data.

  • Create billing documents, shipping labels, credit memorandums, or credit forms.Core task
  • Operate typing, adding, calculating, or billing machines.Core task
  • Answer inquiries regarding rates, routing, or procedures.
  • Compare previously prepared bank statements with canceled checks and reconcile discrepancies.
  • Compile reports of cost factors, such as labor, production, storage, and equipment.
  • Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents.
Show the other 14
  • Consult sources, such as rate books, manuals, or insurance company representatives, to determine specific charges or information such as rules, regulations, or government tax and tariff information.
  • Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.
  • Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.
  • Monitor equipment to ensure proper operation.
  • Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
  • Post stop-payment notices to prevent payment of protested checks.
  • Return checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.
  • Review compiled data on operating costs and revenues to set rates.
  • Review documents, such as purchase orders, sales tickets, charge slips, or hospital records, to compute fees or charges due.
  • Route statements for mailing or over-the-counter delivery to customers.
  • Track accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal or accounting services.
  • Update manuals when rates, rules, or regulations are amended.
  • Verify signatures and required information on checks.
  • Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment.

How that compares

Among the 50 office and administrative support occupations, billing and posting clerks rank 21. The group averages 19.1%, and its most exposed job is Customer Service Representatives at 70.1%. The average US occupation sits at 7.7%.

All 756 occupations, ranked

Just above in the ranking

  1. 120Computer Network Architects 19.9%
  2. 120Radiologists 19.9%
  3. 122Photographers 19.5%

Just below

  1. 124Nursing Instructors and Teachers, Postsecondary 19.1%
  2. 125Concierges 18.8%
  3. 126First-Line Supervisors of Office and Administrative Support Workers 18.6%

What this does and does not mean

Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.

A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.

Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.