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AI exposure Office and administrative support

Will AI replace first-line supervisors of office and administrative support workers?

First-Line Supervisors of Office and Administrative Support Workers. US occupation 43-1011.

18.6%

of the time first-line supervisors of office and administrative support workers spend on their work goes on tasks where AI is already being used to do that work.of first-line supervisors of office and administrative support workers' working hours go on tasks AI has already started taking off their plate.

Ranked 126 of 756 US occupations. More exposed than 83% of them.Further along than 83% of them.

Average US job 7.7%

Well above the typical job.Ahead of most of the workforce.

What AI already does for first-line supervisors of office and administrative support workersWhat first-line supervisors of office and administrative support workers no longer do alone

O*NET lists 28 tasks for first-line supervisors of office and administrative support workers. AI use at work shows up in 5 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.

  1. Resolve customer complaints or answer customers' questions regarding policies and procedures.Core task mostly automated 0.98
  2. Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. mostly automated 0.98
  3. Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.Core task automated and assisted 0.78
  4. Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.Core task automated and assisted 0.69
  5. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Core task automated and assisted 0.69

What it does not touch, yetWhat still needs a human

23 of the 28 tasks show no AI use at work in the data.

  • Compute figures such as balances, totals, or commissions.Core task
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.Core task
  • Coordinate activities with other supervisory personnel or with other work units or departments.Core task
  • Develop or update procedures, policies, or standards.Core task
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.Core task
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.Core task
Show the other 17
  • Interpret and communicate work procedures and company policies to staff.Core task
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.Core task
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.Core task
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.Core task
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.Core task
  • Recruit, interview, and select employees.Core task
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.Core task
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Core task
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.Core task
  • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  • Arrange for necessary maintenance or repair work.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Develop work schedules according to budgets and workloads.
  • Keep informed of provisions of labor-management agreements and their effects on departmental operations.
  • Monitor inventory levels and requisition or purchase supplies as needed.
  • Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
  • Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.

How that compares

Among the 50 office and administrative support occupations, first-line supervisors of office and administrative support workers rank 22. The group averages 19.1%, and its most exposed job is Customer Service Representatives at 70.1%. The average US occupation sits at 7.7%.

All 756 occupations, ranked

Just above in the ranking

  1. 123Billing and Posting Clerks 19.2%
  2. 124Nursing Instructors and Teachers, Postsecondary 19.1%
  3. 125Concierges 18.8%

Just below

  1. 128Business Operations Specialists, All Other 18.5%
  2. 129Materials Scientists 18.4%
  3. 130Social and Community Service Managers 18.1%

What this does and does not mean

Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.

A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.

Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.