AI exposure Office and administrative support
Will AI replace dispatchers?
Dispatchers, Except Police, Fire, and Ambulance. US occupation 43-5032.
The reading
22.6%
of the time dispatchers spend on their work goes on tasks where AI is already being used to do that work.of dispatchers' working hours go on tasks AI has already started taking off their plate.
Ranked 105 of 756 US occupations. More exposed than 86% of them.Further along than 86% of them.
Per cent of working time Square-law scale
Average US job 7.7%
Well above the typical job.Ahead of most of the workforce.
What AI already does for dispatchersWhat dispatchers no longer do alone
O*NET lists 12 tasks for dispatchers. AI use at work shows up in 1 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.Core task mostly automated 1.00
What it does not touch, yetWhat still needs a human
11 of the 12 tasks show no AI use at work in the data.
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.Core task
- Arrange for necessary repairs to restore service and schedules.Core task
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.Core task
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.Core task
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.Core task
- Prepare daily work and run schedules.Core task
Show the other 5
- Receive or prepare work orders.Core task
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.Core task
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.Core task
- Order supplies or equipment and issue them to personnel.
- Oversee all communications within specifically assigned territories.
How that compares
Among the 50 office and administrative support occupations, dispatchers rank 19. The group averages 19.1%, and its most exposed job is Customer Service Representatives at 70.1%. The average US occupation sits at 7.7%.
Just above in the ranking
- 102Public Relations Managers 23.2%
- 103First-Line Supervisors of Non-Retail Sales Workers 23.0%
- 104Geological Technicians, Except Hydrologic Technicians 22.9%
Just below
- 106Film and Video Editors 22.3%
- 107Financial Specialists, All Other 22.0%
- 107Philosophy and Religion Teachers, Postsecondary 22.0%
What this does and does not mean
Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.
A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.
Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.