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AI exposure Management

Will AI replace general and operations managers?

General and Operations Managers. US occupation 11-1021.

13.8%

of the time general and operations managers spend on their work goes on tasks where AI is already being used to do that work.of general and operations managers' working hours go on tasks AI has already started taking off their plate.

Ranked 152 of 756 US occupations. More exposed than 79% of them.Further along than 79% of them.

Average US job 7.7%

Well above the typical job.Ahead of most of the workforce.

What AI already does for general and operations managersWhat general and operations managers no longer do alone

O*NET lists 17 tasks for general and operations managers. AI use at work shows up in 2 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.

  1. Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.Core task mostly automated 0.93
  2. Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. automated and assisted 0.82

What it does not touch, yetWhat still needs a human

15 of the 17 tasks show no AI use at work in the data.

  • Direct administrative activities directly related to making products or providing services.Core task
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.Core task
  • Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.Core task
  • Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.Core task
  • Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.Core task
  • Perform personnel functions, such as selection, training, or evaluation.Core task
Show the other 9
  • Plan or direct activities, such as sales promotions, that require coordination with other department managers.Core task
  • Prepare staff work schedules and assign specific duties.Core task
  • Direct non-merchandising departments of businesses, such as advertising or purchasing.
  • Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
  • Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Plan store layouts or design displays.
  • Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
  • Set prices or credit terms for goods or services, based on forecasts of customer demand.

How that compares

Among the 35 management occupations, general and operations managers rank 10. The group averages 9.8%, and its most exposed job is Financial Managers at 39.1%. The average US occupation sits at 7.7%.

All 756 occupations, ranked

Just above in the ranking

  1. 149Insurance Claims and Policy Processing Clerks 14.7%
  2. 150Computer Hardware Engineers 14.5%
  3. 151Environmental Science and Protection Technicians, Including Health 14.4%

Just below

  1. 154Anthropologists and Archeologists 13.5%
  2. 154Archivists 13.5%
  3. 154Facilities Managers 13.5%

What this does and does not mean

Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.

A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.

Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.