AI exposure Office and administrative support
Will AI replace insurance claims and policy processing clerks?
Insurance Claims and Policy Processing Clerks. US occupation 43-9041.
The reading
14.7%
of the time insurance claims and policy processing clerks spend on their work goes on tasks where AI is already being used to do that work.of insurance claims and policy processing clerks' working hours go on tasks AI has already started taking off their plate.
Ranked 149 of 756 US occupations. More exposed than 80% of them.Further along than 80% of them.
Per cent of working time Square-law scale
Average US job 7.7%
Well above the typical job.Ahead of most of the workforce.
What AI already does for insurance claims and policy processing clerksWhat insurance claims and policy processing clerks no longer do alone
O*NET lists 25 tasks for insurance claims and policy processing clerks. AI use at work shows up in 4 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.Core task mostly automated 1.00
- Process and record new insurance policies and claims.Core task mostly automated 1.00
- Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers. mostly automated 0.97
- Compose business correspondence for supervisors, managers, and professionals. automated and assisted 0.73
What it does not touch, yetWhat still needs a human
21 of the 25 tasks show no AI use at work in the data.
- Calculate amount of claim.Core task
- Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.Core task
- Contact insured or other involved persons to obtain missing information.Core task
- Correspond with insured or agent to obtain information or to inform them of account status or changes.Core task
- Notify insurance agent and accounting department of policy cancellation.Core task
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.Core task
Show the other 15
- Post or attach information to claim file.Core task
- Prepare insurance claim forms or related documents, and review them for completeness.Core task
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.Core task
- Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies.Core task
- Review insurance policy to determine coverage.Core task
- Transcribe data to worksheets, and enter data into computer for use in preparing documents and adjusting accounts.Core task
- Transmit claims for payment or further investigation.Core task
- Calculate premiums, refunds, commissions, adjustments, or new reserve requirements, using insurance rate standards.
- Collect initial premiums and issue receipts.
- Enter insurance- and claims-related information into database systems.
- Interview clients and take their calls to provide customer service and obtain information on claims.
- Modify, update, or process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
- Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.
- Organize or work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
- Pay small claims.
How that compares
Among the 50 office and administrative support occupations, insurance claims and policy processing clerks rank 27. The group averages 19.1%, and its most exposed job is Customer Service Representatives at 70.1%. The average US occupation sits at 7.7%.
Just above in the ranking
- 145Computer and Information Systems Managers 15.6%
- 147Directors, Religious Activities and Education 15.3%
- 148Advertising Sales Agents 14.8%
Just below
What this does and does not mean
Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.
A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.
Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.