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AI exposure Office and administrative support

Will AI replace hotel?

Hotel, Motel, and Resort Desk Clerks. US occupation 43-4081.

17.3%

of the time hotel spend on their work goes on tasks where AI is already being used to do that work.of hotel's working hours go on tasks AI has already started taking off their plate.

Ranked 134 of 756 US occupations. More exposed than 82% of them.Further along than 82% of them.

Average US job 7.7%

Well above the typical job.Ahead of most of the workforce.

What AI already does for hotelWhat hotel no longer do alone

O*NET lists 20 tasks for hotel. AI use at work shows up in 2 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.

  1. Make and confirm reservations.Core task mostly automated 1.00
  2. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.Core task mostly automated 0.95

What it does not touch, yetWhat still needs a human

18 of the 20 tasks show no AI use at work in the data.

  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.Core task
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.Core task
  • Compute bills, collect payments, and make change for guests.Core task
  • Contact housekeeping or maintenance staff when guests report problems.Core task
  • Date-stamp, sort, and rack incoming mail and messages.Core task
  • Greet, register, and assign rooms to guests of hotels or motels.Core task
Show the other 12
  • Issue room keys and escort instructions to bellhops.Core task
  • Keep records of room availability and guests' accounts, manually or using computers.Core task
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.Core task
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.Core task
  • Record guest comments or complaints, referring customers to managers as necessary.Core task
  • Review accounts and charges with guests during the check out process.Core task
  • Transmit and receive messages, using telephones or telephone switchboards.Core task
  • Verify customers' credit, and establish how the customer will pay for the accommodation.Core task
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Plan, schedule or supervise the work of other employees.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.

How that compares

Among the 50 office and administrative support occupations, hotel rank 25. The group averages 19.1%, and its most exposed job is Customer Service Representatives at 70.1%. The average US occupation sits at 7.7%.

All 756 occupations, ranked

Just above in the ranking

  1. 132Door-to-Door Sales Workers, News and Street Vendors, and Related Workers 17.6%
  2. 133Brokerage Clerks 17.4%
  3. 134Advertising and Promotions Managers 17.3%

Just below

  1. 136Judicial Law Clerks 17.0%
  2. 137Credit Analysts 16.9%
  3. 138Lawyers 16.7%

What this does and does not mean

Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.

A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.

Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.