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AI exposure Management

Will AI replace postmasters and mail superintendents?

Postmasters and Mail Superintendents. US occupation 11-9131.

0.0%

of the time postmasters and mail superintendents spend on their work goes on tasks where AI is already being used to do that work.of postmasters and mail superintendents' working hours go on tasks AI has already started taking off their plate.

Ranked 346 of 756 US occupations. No AI use seen in the work yet, along with 410 other occupations.No handover started yet, along with 410 other occupations.

Average US job 7.7%

Among the least exposed jobs there are.Still waiting for liberation.

What AI already does for postmasters and mail superintendentsWhat postmasters and mail superintendents no longer do alone

O*NET lists 13 tasks for postmasters and mail superintendents. AI use at work shows up in 1 of them, though too little of the job's time goes on them to register in the exposure figure. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.

  1. Resolve customer complaints.Core task mostly automated 0.99

What it does not touch, yetWhat still needs a human

12 of the 13 tasks show no AI use at work in the data.

  • Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.Core task
  • Hire and train employees, and evaluate their performance.Core task
  • Monitor employees' work schedules and attendance for payroll purposes.Core task
  • Negotiate labor disputes.Core task
  • Organize and supervise activities, such as the processing of incoming and outgoing mail.Core task
  • Prepare and submit detailed and summary reports of post office activities to designated supervisors.Core task
Show the other 6
  • Prepare employee work schedules.Core task
  • Collect rents for post office boxes.
  • Confer with suppliers to obtain bids for proposed purchases and to requisition supplies, disbursing funds according to federal regulations.
  • Inform the public of available services, and of postal laws and regulations.
  • Issue and cash money orders.
  • Select and train postmasters and managers of associate postal units.

How that compares

Among the 35 management occupations, postmasters and mail superintendents rank 35. The group averages 9.8%, and its most exposed job is Financial Managers at 39.1%. The average US occupation sits at 7.7%.

All 756 occupations, ranked

Level with 0.0%

  1. 346Postal Service Clerks 0.0%
  2. 346Postal Service Mail Carriers 0.0%
  3. 346Postal Service Mail Sorters, Processors, and Processing Machine Operators 0.0%

What this does and does not mean

Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.

A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.

Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.