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AI exposure Office and administrative support

Will AI replace production?

Production, Planning, and Expediting Clerks. US occupation 43-5061.

9.3%

of the time production spend on their work goes on tasks where AI is already being used to do that work.of production's working hours go on tasks AI has already started taking off their plate.

Ranked 193 of 756 US occupations. More exposed than 74% of them.Further along than 74% of them.

Average US job 7.7%

Well above the typical job.Ahead of most of the workforce.

What AI already does for productionWhat production no longer do alone

O*NET lists 17 tasks for production. AI use at work shows up in 2 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.

  1. Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications. mostly automated 0.92
  2. Calculate figures, such as required amounts of labor or materials, manufacturing costs, or wages, using pricing schedules, adding machines, calculators, or computers. mostly automated 0.87

What it does not touch, yetWhat still needs a human

15 of the 17 tasks show no AI use at work in the data.

  • Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.Core task
  • Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed.Core task
  • Confer with department supervisors or other personnel to assess progress and discuss needed changes.Core task
  • Confer with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays.Core task
  • Distribute production schedules or work orders to departments.Core task
  • Plan production commitments or timetables for business units, specific programs, or jobs, using sales forecasts.Core task
Show the other 9
  • Requisition and maintain inventories of materials or supplies necessary to meet production demands.Core task
  • Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.Core task
  • Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.Core task
  • Compile and prepare documentation related to production sequences, transportation, personnel schedules, or purchase, maintenance, or repair orders.
  • Contact suppliers to verify shipment details.
  • Establish and prepare product construction directions and locations and information on required tools, materials, equipment, numbers of workers needed, and cost projections.
  • Maintain files, such as maintenance records, bills of lading, or cost reports.
  • Provide documentation and information to account for delays, difficulties, or changes to cost estimates.
  • Record production data, including volume produced, consumption of raw materials, or quality control measures.

How that compares

Among the 50 office and administrative support occupations, production rank 31. The group averages 19.1%, and its most exposed job is Customer Service Representatives at 70.1%. The average US occupation sits at 7.7%.

All 756 occupations, ranked

Just above in the ranking

  1. 189Transportation, Storage, and Distribution Managers 9.6%
  2. 189Urban and Regional Planners 9.6%
  3. 192Nurse Practitioners 9.4%

Just below

  1. 195Healthcare Social Workers 9.2%
  2. 195Producers and Directors 9.2%
  3. 197Flight Attendants 9.1%

What this does and does not mean

Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.

A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.

Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.