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AI exposure Office and administrative support

Will AI replace reservation and transportation ticket agents and travel clerks?

Reservation and Transportation Ticket Agents and Travel Clerks. US occupation 43-4181.

24.7%

of the time reservation and transportation ticket agents and travel clerks spend on their work goes on tasks where AI is already being used to do that work.of reservation and transportation ticket agents and travel clerks' working hours go on tasks AI has already started taking off their plate.

Ranked 88 of 756 US occupations. More exposed than 88% of them.Further along than 88% of them.

Average US job 7.7%

Well above the typical job.Ahead of most of the workforce.

What AI already does for reservation and transportation ticket agents and travel clerksWhat reservation and transportation ticket agents and travel clerks no longer do alone

O*NET lists 19 tasks for reservation and transportation ticket agents and travel clerks. AI use at work shows up in 3 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.

  1. Confer with customers to determine their service requirements and travel preferences.Core task mostly automated 1.00
  2. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. mostly automated 1.00
  3. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.Core task mostly automated 0.99

What it does not touch, yetWhat still needs a human

16 of the 19 tasks show no AI use at work in the data.

  • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.Core task
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.Core task
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.Core task
  • Prepare customer invoices and accept payment.Core task
  • Announce arrival and departure information, using public address systems.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
Show the other 10
  • Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
  • Keep information facilities clean during operation.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Open or close information facilities.
  • Promote particular destinations, tour packages, and other travel services.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.

How that compares

Among the 50 office and administrative support occupations, reservation and transportation ticket agents and travel clerks rank 15. The group averages 19.1%, and its most exposed job is Customer Service Representatives at 70.1%. The average US occupation sits at 7.7%.

All 756 occupations, ranked

Just above in the ranking

  1. 85Chemists 26.1%
  2. 85Real Estate Brokers 26.1%
  3. 87Web and Digital Interface Designers 24.9%

Just below

  1. 89Editors 24.6%
  2. 89Writers and Authors 24.6%
  3. 91Biological Scientists, All Other 24.5%

What this does and does not mean

Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.

A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.

Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.