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AI exposure Business and financial operations

Will AI replace business operations specialists?

Business Operations Specialists, All Other. US occupation 13-1199.

18.5%

of the time business operations specialists spend on their work goes on tasks where AI is already being used to do that work.of business operations specialists' working hours go on tasks AI has already started taking off their plate.

Ranked 128 of 756 US occupations. More exposed than 83% of them.Further along than 83% of them.

Average US job 7.7%

Well above the typical job.Ahead of most of the workforce.

What AI already does for business operations specialistsWhat business operations specialists no longer do alone

O*NET lists 92 tasks for business operations specialists. AI use at work shows up in 22 of them. Each score runs from 0.5, where every observed use helps a person with the task, to 1, where every use does the task outright.

  1. Create or maintain database of customer accounts.Core task mostly automated 1.00
  2. Determine location for product listings to maximize exposure to online traffic.Core task mostly automated 1.00
  3. Test security measures for final acceptance and implement or provide procedures for ongoing monitoring and evaluation of the measures.Core task mostly automated 1.00
  4. Cancel orders based on customer requests or inventory or delivery problems.Core task mostly automated 0.99
  5. Deliver e-mail confirmation of completed transactions and shipment.Core task mostly automated 0.97
  6. Upload digital media, such as photos, video, or scanned images to online storefront, auction sites, or other shopping Web sites.Core task mostly automated 0.96
  7. Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites.Core task mostly automated 0.96
  8. Investigate products or markets to determine areas for opportunity or viability for merchandising specific products, using online or offline sources.Core task mostly automated 0.96
Show the other 14
  1. Perform risk analyses so that appropriate countermeasures can be developed.Core task mostly automated 0.95
  2. Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software.Core task mostly automated 0.94
  3. Implement security practices to preserve assets, minimize liabilities, or ensure customer privacy, using parallel servers, hardware redundancy, fail-safe technology, information encryption, or firewalls. mostly automated 0.92
  4. Analyze corporate intelligence data to identify trends, patterns, or warnings indicating threats to security of people, assets, information, or infrastructure.Core task mostly automated 0.92
  5. Design customer interface of online storefront, using web programming or e-commerce software. mostly automated 0.92
  6. Collaborate with search engine shopping specialists to place marketing content in desired online locations.Core task mostly automated 0.91
  7. Prepare reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals, or plans.Core task mostly automated 0.91
  8. Promote products in online communities through weblog or discussion-forum postings, e-mail marketing programs, or online advertising.Core task mostly automated 0.89
  9. Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.Core task mostly automated 0.89
  10. Prepare, maintain, or update security procedures, security system drawings, or related documentation.Core task mostly automated 0.87
  11. Interpret government regulations and applicable codes to ensure compliance.Core task mostly automated 0.87
  12. Develop or revise business plans for online business, emphasizing factors such as product line, pricing, inventory, or marketing strategy.Core task automated and assisted 0.79
  13. Create marketing or outreach media, such as brochures or Web sites, to communicate sustainability issues, procedures, or objectives.Core task automated and assisted 0.79
  14. Provide system design and integration recommendations.Core task automated and assisted 0.72

What it does not touch, yetWhat still needs a human

70 of the 92 tasks show no AI use at work in the data.

  • Analyze impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements.Core task
  • Assess or propose sustainability initiatives, considering factors such as cost effectiveness, technical feasibility, and acceptance.Core task
  • Assess the nature and level of physical security threats so that the scope of the problem can be determined.Core task
  • Attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to disaster recovery and business continuity.Core task
  • Budget and schedule security design work.Core task
  • Calculate purchase subtotals, taxes, and shipping costs for submission to customers.Core task
Show the other 64
  • Calculate revenue, sales, and expenses, using financial accounting or spreadsheet software.Core task
  • Collect information about waste stream management or green building practices to inform decision makers.Core task
  • Conduct or oversee contingency plan integration and operation.Core task
  • Conduct security audits to identify potential vulnerabilities related to physical security or staff safety.Core task
  • Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.Core task
  • Create business continuity and disaster recovery budgets.Core task
  • Create or administer training and awareness presentations or materials.Core task
  • Create or maintain plans or other documents related to sustainability projects.Core task
  • Create scenarios to reestablish operations from various types of business disruptions.Core task
  • Create, manage, or automate orders or invoices, using order management or invoicing software.Core task
  • Design or implement products and services to mitigate risk or facilitate use of technology-based tools and methods.Core task
  • Design security policies, programs, or practices to ensure adequate security relating to alarm response, access card use, and other security needs.Core task
  • Design, implement, or establish requirements for security systems, video surveillance, motion detection, or closed-circuit television systems to ensure proper installation and operation.Core task
  • Determine and set product prices.Core task
  • Develop conceptual designs of security systems.Core task
  • Develop disaster recovery plans for physical locations with critical assets, such as data centers.Core task
  • Develop emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operation and governance.Core task
  • Develop or review specifications for design or construction of security systems.Core task
  • Develop reports or presentations to communicate the effectiveness of sustainability initiatives.Core task
  • Develop sustainability project goals, objectives, initiatives, or strategies in collaboration with other sustainability professionals.Core task
  • Disclose merchant information and terms and policies of transactions in online or offline materials.Core task
  • Establish, maintain, or test call trees to ensure appropriate communication during disaster.Core task
  • Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors.Core task
  • Identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives.Core task
  • Identify or create new sustainability indicators.Core task
  • Identify or investigate violations of natural resources, waste management, recycling, or other environmental policies.Core task
  • Identify or procure needed resources to implement sustainability programs or projects.Core task
  • Inspect fire, intruder detection, or other security systems.Core task
  • Inspect physical security design features, installations, or programs to ensure compliance with applicable standards or regulations.Core task
  • Interview witnesses or suspects to identify persons responsible for security breaches or to establish losses, pursue prosecutions, or obtain restitution.Core task
  • Maintain and update organization information technology applications and network systems blueprints.Core task
  • Maintain inventory of shipping supplies, such as boxes, labels, tape, bubble wrap, loose packing materials, or tape guns.Core task
  • Measure and analyze Web site usage data to maximize search engine returns or refine customer interfaces.Core task
  • Monitor or track sustainability indicators, such as energy usage, natural resource usage, waste generation, and recycling.Core task
  • Monitor tapes or digital recordings to identify the source of losses.Core task
  • Monitor the work of contractors in the design, construction, and startup phases of security systems.Core task
  • Order or purchase merchandise to maintain optimal inventory levels.Core task
  • Outline system security criteria for pre-bid meetings with clients and companies to ensure comprehensiveness and appropriateness for implementation.Core task
  • Prepare documentation for case reports or court proceedings.Core task
  • Provide technical or administrative support for sustainability programs or issues.Core task
  • Purchase new or used items from online or physical sources for resale via retail or auction Web site.Core task
  • Receive and process payments from customers, using electronic transaction services.Core task
  • Recommend improvements in security systems or procedures.Core task
  • Recommend or implement methods to monitor, evaluate, or enable resolution of safety, operations, or compliance interruptions.Core task
  • Research or review regulatory, technical, or market issues related to sustainability.Core task
  • Respond to emergency situations on an on-call basis.Core task
  • Review and revise sustainability proposals or policies.Core task
  • Review design drawings or technical documents for completeness, correctness, or appropriateness.Core task
  • Review existing disaster recovery, crisis management, or business continuity plans.Core task
  • Test documented disaster recovery strategies and plans.Core task
  • Train personnel in security procedures or use of security equipment.Core task
  • Write grant applications, rebate applications, or project proposals to secure funding for sustainability projects.Core task
  • Write reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations.Core task
  • Conduct or oversee collection of corporate intelligence to avoid fraud, financial crime, cyber attack, terrorism, and infrastructure failure.
  • Create or distribute offline promotional material, such as brochures, pamphlets, business cards, stationary, or signage.
  • Devise, select, or purchase domain name and web address.
  • Engineer, install, maintain, or repair security systems, programmable logic controls, or other security-related electronic systems.
  • Identify individual or transaction targets to direct intelligence collection.
  • Initiate online auctions through auction hosting sites or auction management software.
  • Integrate online retailing strategy with physical or catalogue retailing operations.
  • Investigate sources, such as auctions, estate sales, liquidators, wholesalers, or trade shows for new items, used items, or collectibles.
  • Participate in online forums or conferences to stay abreast of online retailing trends, techniques, or security threats.
  • Select and purchase technical web services, such as web hosting services, online merchant accounts, shopping cart software, payment gateway software, or spyware.
  • Transfer digital media, such as music, video, or software, to customers via the Internet.

How that compares

Among the 29 business and financial operations occupations, business operations specialists rank 12. The group averages 17.7%, and its most exposed job is Market Research Analysts and Marketing Specialists at 64.8%. The average US occupation sits at 7.7%.

All 756 occupations, ranked

Just above in the ranking

  1. 125Concierges 18.8%
  2. 126First-Line Supervisors of Office and Administrative Support Workers 18.6%
  3. 126Loan Officers 18.6%

Just below

  1. 129Materials Scientists 18.4%
  2. 130Social and Community Service Managers 18.1%
  3. 131Proofreaders and Copy Markers 17.8%

What this does and does not mean

Exposure is observed use, not a forecast. Anthropic maps work conversations with Claude onto the tasks O*NET lists for each job and asks, of the tasks AI could speed up, which are actually being used for at work. A use that does the task outright counts in full and a use that assists a person counts half. The task scores are averaged into the occupation figure by the share of time spent on each task.

A high figure means AI is already part of how this work gets done. It does not mean anyone has been replaced. Anthropic's own reading of the labour market finds no systematic rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting exposed jobs.No measurable rise in unemployment among exposed workers so far, and about 14% fewer 22 to 25 year olds starting these jobs. Gap years for everyone. Labor market impacts, 5 March 2026.

Task list and titles from O*NET 31.0 by the US Department of Labor, Employment and Training Administration, used under the CC BY 4.0 licence. Scores from the Anthropic Economic Index (CC BY). Checked 1 November 2026. How the ranking works.